Management and Business Development Seminar SpeakerSo, you Think you Know your Customers?Do you really know what it feels like to do business with your company as a customer? Many managers and owners think they know the answer to this question but the reality is they don’t. The issue of course points to making the whole experience of buying from a company better for the customer than any of its competitors. How well a company concentrates on customer service begins with the way a company pays attention to customers and the details of their experience in areas that matter most to them, as well as enhancing their perceptions of value. The issue is to identify and focus on the critical and fundamental drivers of human behaviour, how customers judge a business and how they describe it to their associates, suppliers, colleagues and friends (if at all), so that customer service is taken to levels beyond lip service to heights that demonstrate real care. After all why waste resources on providing services that matter little to customers? This focus on what drives customer satisfaction and customer loyalty leads to important and vital attributes; an outstanding reputation based on a talked about customer service experience, new ideas for product and service development, and higher process and profits!. Through a mix of group work, and individual exercises you will discover a new level of customer care by understanding unique keys to creating n enlarging pool of loyal customers. The benefits of this inspiring session will ripple through all aspects of business development for years to come. Book Andrew Complimentary Session Other Topics
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+44 (0)1280 844966 Professional Business SpeakerEmail Teresa to book Andrew for your next event Free TrialYou are welcome to a no–obligation ‘taster’ mentoring session. To schedule, email Teresa Customer Testimonials“I wanted to say how very much I enjoyed last Thursday’s session in Southwater. It provided an excellent opportunity to stop and re–think and focus and I particularly liked the way you encouraged us to think about what made a business a success, pulling on real live examples, and then apply these thoughts and one’s own lateral and creative thinking to develop new ways of approaching business development!” Andrew has Presented at Events Like:
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